Terms

Terms and Conditions

Contract

Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

Product

We make every effort to ensure colours appear as realistic as possible. However due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Every care is taken to ensure descriptions and measurements are accurate, however variations may occur.

Price and Delivery

The prices payable for goods that you order are as set out in our website. Delivery where charged is indicated at the checkout stage and we try to provide accurate pricing for this. We however reserve the right to change delivery charges subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such a circumstance.

Delivery will be made by courier or Royal Mail depending on the goods ordered.

The expected delivery time is usually shown on our website in days or weeks. This is as a guide only. When goods are out of stock or temporarily unavailable we will advise you of the progress of your order and an expected delivery date as soon as possible.

You will be informed of dispatch by email or telephone. You must inform us of non-delivery within 7 days of this confirmation so that we can make investigations and ensure goods get to you as soon as possible. We will not be held responsible for goods undelivered after 14 days if you have not informed us of their non-delivery.

Cancellation

You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you place your order, providing your goods have not already been dispatched. To cancel your order you must notify us by email: shop@chungtyson.com

If you have received the goods after you cancel your order then you must send the goods back without unpacking them to us at your own cost. Once you have notified us that you are cancelling your contract, any sum debited from your credit card will be re-credited, less the delivery costs, to your account as soon as possible provided that the goods in question are returned by you and received by us in the condition they were in when sent to you.

Damaged, Missing, Faulty or Incorrect Goods

Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as ‘damaged’ in the signature box including hand held electronic capture devices. You may also choose to refuse the delivery and mark as ‘damaged’ and the goods will be returned to us.

Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately by email: shop@chungtyson.com  You must inform us within 48 hours of receipt. Please keep all packaging and instructions and do not use the item. We will arrange for the collection and replacement as soon as possible.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.